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Real humans, US hours. Most emails answered within one business day.
Need help with an order, shipping, or choosing a product? Email us — it's the fastest way to reach the team, and most messages are answered within one business day.
E-hookah order & support FAQ
How do I check my order status?
Use our order tracking page, or email us at service@hookahpenvape.com with your order number.
What is your return policy?
Sales are final, with no change-of-mind returns even on sealed pens. Damaged or dead on arrival? Email us within 3 days of delivery with your order number and a photo or video, and a verified claim gets a free replacement in your next order. Full details on our returns page.
Do you ship to my state?
We ship to most US states. Restrictions vary by state, so check your local vaping regulations before ordering.