Returns & Refunds

Here is how Hookah Pen Vape handles problems with an order. We sell disposable e-hookah pens in the United States to adults 21 and over, with secure card payment at checkout. These are inhaled, single-user products, so once a pen leaves us we can't resell it, and that shapes the rules below.

Last updated: October 2026.

E-hookah return policy summary

• Every sale is final. We don't take pens back because you changed your mind or picked a flavor you ended up not liking, and that includes sealed, unopened or unused devices.
• If a pen shows up damaged or won't work, email service@hookahpenvape.com within 3 days of delivery with your order number and a photo or short video of the problem.
• After we check it, a free replacement pen goes out in your next order. We don't issue refunds for these claims.

The 3-day window for problems

Damage and dead-on-arrival issues need to reach us within 3 days of the delivery date. Open your package and try your pen soon after it lands so there's time to flag anything that's off.

What we cover

• Damaged on arrival: the pen or its packaging was clearly broken when it reached you.
• Not working out of the box: for example, a pen that won't fire, won't light up, or won't charge.

Hang on to the pen and its packaging until we've looked at your photo or video.

What we don't take back

• Change-of-mind requests of any kind, opened or still sealed.
• Flavor preference, ordering the wrong flavor or model, or simply not needing the item anymore.
• Damage or non-working claims sent more than 3 days after delivery.

How to report a problem

Email service@hookahpenvape.com with:

• Your order number.
• Which pen or pens are affected.
• A quick note on what's wrong.
• A clear photo or video that shows the issue.

Please don't mail anything back. We review the photo or video and reply by email with what happens next.

How the replacement works

Once a claim checks out, we add a free replacement pen to your next order, so it ships along with whatever you buy next. These claims are settled with a replacement, not a refund to your card.

Returns & refunds FAQ

Not sure whether your situation qualifies? Email service@hookahpenvape.com and we'll take a look.